Our Offerings
NetSurant’s support offerings are designed to facilitate the ROI of our customer’s investment in voice, video, collaboration, security, data management, or IP communications solutions. We recognize that all ROI models for IT expenditures are predicated on the deployed solution being Available, Secure and Functional.
Across the key advanced technology areas where we specialize and have unmatched depth of expertise, we offer several service bundles and options to allow our services to fill the holes in our customer’s IT support – either in expertise, too few staff members, lack of management tools or adequate support coverage around the clock. We then scope an offering to meet the customer’s network availability needs, budget needs, and people/process/tools needs.
| OFFERING | TECHNOLOGY AREA | SERVICE OPTIONS |
|---|---|---|
| SureVoice | IP Voice Web Conferencing IP Contact Center Unified Messaging |
Full Service Remote Service Desk Monitoring & Triage Backup/Recovery |
| SureLock | Perimeter Vulnerability Firewall Intrusion Protection Host-Based IPS Threat Management |
Full Service Remote Service Desk Monitoring & Triage Report Analysis |
| SureManage | Routing Core & Access Switching Wireless LAN |
Full Service Remote Service Desk Monitoring & Triage Performance Reporting Change Reporting |